Warranty Service

 

When we say ‘Get the Best…Get Buck Naked®!’ We mean it. Our products are the best, and we stand behind them 100% with our hassle-free warranty Service Program. If your customer’s device doesn’t work, we’ll make it right, guaranteed!

What does our warranty cover?

All Buck Naked® eCigs and any accessories found to be defective as a result of manufacturer error. All of our battery units are covered for a period of 6-months from the original date of purchase, and all refill tanks are covered for a period of 3-months.

What isn't covered?

The Buck Naked® Warranty Service does not cover against normal wear and tear by the user; opened/used eLiquid samples; damages caused by intentional or accidental dropping, or submerging in liquid; improper cleaning or neglect; lost or stolen parts; or any other damage that is not a result of defective materials or workmanship.

What will void the warranty?

Damages caused by use of Buck Naked products with any unlicensed item or any accessory not approved for usage with Buck Naked eCigs; or damages and defects that result from usage of the product for illegal purposes.

The Buck Naked Warranty Service is NON-TRANSFERABLE

How Do My Customers File A Warranty Claim?

Customers should be directed to our retail site to complete the Online Claims Form located on the Warranty Servicing page. If an item is found to be defective we will replace the item in question at no additional charge to the customer. If a customer returns a defective product to your store, your Sales Rep can arrange for replacement or credit as needed.

Buck Naked® Warranty Form